RRIDA Terms of Service

Effective: 21 September 2026
Published at: rrida.com/terms

RRIDA is a product of Clover ERA Inc. These terms are the agreement between you and Clover ERA Inc. for your use of RRIDA.

We have tried to keep them short and readable. Each section opens with a line marked "In short". Those lines are there to help you. If one ever seems to differ from the full text beneath it, the full text applies.

1. Who we are and what these terms cover

In short: these terms cover RRIDA, wherever you use it.

"We", "us" and "our" mean Clover ERA Inc., a Delaware corporation, 1201 North Market Street, Suite 111-M77, Wilmington, DE 19801, USA.

"RRIDA" means the website at rrida.com, the RRIDA web application, any RRIDA mobile apps, the sealed read, the AI coach called Eran, and the readings, reports and messages they produce.

"You" means the person who creates a RRIDA account and, where you use RRIDA for your work, the organisation you work for. A "team member" is a person you invite to answer RRIDA's questions.

These terms apply to RRIDA only. Other Clover ERA products, including the Clover ERA platform, the Manager Gap Index and the ERA app, have their own terms at cloverera.com/terms.

If your organisation has a signed written agreement with us for RRIDA, that agreement applies where it differs from these terms.

2. Who can use RRIDA

In short: RRIDA is for adults using it at work, with the authority to do so.

You must be at least 18 and able to enter a binding contract. RRIDA is a workplace tool. It is not offered to consumers for personal, family or household use.

If you use RRIDA for your work, you confirm that you are allowed to do so on behalf of your organisation and that you accept these terms for it.

3. Your account

In short: give us accurate details, keep your login safe, and don't share it.

You need an account to use RRIDA as a manager. Give accurate information and keep it current. You are responsible for activity under your account. Tell us at once if you think someone else has access to it.

Do not share your login, use another person's account, or transfer your account without our written consent.

4. Your 30-day trial

In short: 30 days, the full product, no credit card. If you do nothing, you are never charged.

Every new RRIDA account starts with a free trial of 30 days from the moment the account is created. The trial includes the full product.

We do not ask for payment details to start a trial. At the end of the trial you will not be charged unless you choose to subscribe. There is nothing to cancel.

If you do not subscribe when the trial ends, your account is paused. You and your team members can no longer use RRIDA, and we keep your data for 90 days so that you can come back to it. After that we delete it or make it anonymous, as the Privacy Policy describes. Aggregated data that identifies no person and no company is kept for statistical and research purposes, as section 11 describes.

We offer one trial per manager. We may refuse or end a trial that is being used to avoid paying for RRIDA.

5. Subscriptions and payment

In short: you pay per manager. Subscriptions renew until you cancel. Cancelling stops the next payment, not the current period.

Price. RRIDA is sold per manager. The price is the one shown at rrida.com, or confirmed to you in writing, at the time you subscribe. One licence covers one manager and up to 3 teams.

Billing. Subscriptions are billed in advance, monthly or yearly, as you choose. Payments are handled by our payment processor. We do not store card numbers.

Renewal and cancellation. Your subscription renews at the end of each billing period until you cancel. You can cancel at any time in your account or by emailing us. Cancellation takes effect at the end of the period you have paid for. We do not refund part-periods.

Refunds. If RRIDA has not worked as it should, email us. We give refunds at our discretion, and always where the law requires it.

Price changes. We will give you at least 30 days' notice by email before a price change affects you. If you do not accept the new price, you can cancel before it takes effect.

Taxes. Prices exclude sales tax, VAT, GST and similar taxes. We add them where the law requires.

Late payment. If a payment fails and is not put right within 14 days of our notice, we may pause your account.

6. Inviting your team

In short: you are responsible for bringing RRIDA to your team properly, and for never using it against them.

When you invite team members, you confirm that:

• you are allowed to do so under your organisation's policies and any law that applies to your workplace, including any duty to inform or consult employee representatives or a works council;
• you have told your team members, in plain terms, what RRIDA is, that their answers are anonymous, and that you will only ever see results for the team as a whole;
• you will not reward, penalise or pressure anyone on the basis of whether they take part or what you think they answered.

Team members use RRIDA under these terms and the Privacy Policy. They do not pay and do not need to give payment details.

7. Anonymity

In short: RRIDA works only if team members can answer honestly. You agree never to try to find out who said what.

RRIDA shows you results for your team as a whole. It does not show you any individual's answers, and Eran will not name a person from the team's answers.

You agree that you will not:

• try to identify which team member gave any answer, by any means;
• set up teams, invitations or custom questions in a way designed to single a person out, including teams smaller than the minimum size RRIDA requires for reporting;
• ask us, or anyone else, to reveal an individual's answers.

Breaking this section is a serious breach of these terms. We may suspend or close your account without notice if we reasonably believe you have done so.

8. The sealed read

In short: once you seal a read, nobody can edit it, including us. It opens when your team has said enough for the comparison to be fair.

A sealed read is your own view of your team, given once and then locked. After it is sealed, neither you nor we can change its contents.

If you start a trial, the sealed read is attached to your account. It opens alongside your team's first reading, normally seven days after your team begins answering. If too few team members have answered for a fair comparison, RRIDA will tell you and will open the read when there is enough to go on. The timing is a target, not a guarantee.

You can ask us to delete a sealed read. Deleting a read removes it. It does not change it.

9. Eran and AI-generated content

In short: Eran is an AI coach. She is useful and she can be wrong. You decide what to do, and you are responsible for what you do.

Eran uses artificial intelligence to produce messages, suggestions, words you might say, and summaries. This content is generated by software. It can be inaccurate, incomplete or unsuited to your situation.

Eran's content is coaching support for you as a manager. It is not legal, human resources, employment, medical, psychological or financial advice, and it does not replace the judgement of a qualified professional. Check anything important before you act on it.

You are responsible for the decisions you make and the actions you take. You agree not to use RRIDA or Eran as the basis for a decision about an individual's hiring, pay, promotion, discipline, dismissal or other terms of work. RRIDA is not designed for that and does not give you information about individuals.

When you talk to Eran you may choose to mention people you work with. Share only what you need to. Do not enter information about anyone's health, beliefs, ethnicity, sexual life, union membership, criminal record or similar sensitive matters.

RRIDA is not an emergency or crisis service. If you believe someone is at risk of harm, contact the appropriate emergency or professional service.

We do not use your conversations with Eran, or your team's answers, to train AI models that are made available to other customers or the public, and we do not allow our AI providers to do so.

10. Acceptable use

In short: use RRIDA for its purpose, lawfully, and don't attack it.

You agree not to:

• use RRIDA unlawfully or in breach of these terms;
• upload malicious code, test or probe our security without our written permission, or interfere with the service;
• copy, scrape, reverse engineer or resell RRIDA, or use it to build a competing product;
• use automated means to access RRIDA except through features we provide for that purpose;
• impersonate another person or organisation;
• use RRIDA to harass, monitor or disadvantage any individual.

11. Your data and ours

In short: your data stays yours. We use it to run RRIDA. We may learn from it only in a form that identifies no person and no company.

You keep all rights in the information you and your team members put into RRIDA. You give us permission to host, process and display it as needed to provide and support RRIDA, as described in the Privacy Policy.

We may create anonymous, aggregated data from the use of RRIDA and use it to improve our products and to publish research. That data will not identify you, your organisation or any individual.

If you give us feedback or suggestions, we may use them freely and without payment.

Where we process personal data on your organisation's behalf, our Data Processing Addendum applies. It is available on request at [email protected].

12. Our intellectual property

In short: RRIDA is ours. You get a right to use it, not to own it.

RRIDA, Eran, the team states (Cruise, Drift, Headwinds, Stall), the CLOVER framework, our software, designs, text, methods and trade marks belong to Clover ERA Inc. or its licensors. For as long as your trial or subscription runs, we give you a limited, non-exclusive, non-transferable right to use RRIDA for your organisation's internal purposes. All other rights are reserved.

13. Confidentiality

In short: each of us keeps the other's non-public information private.

Each of us may receive non-public information from the other. The receiving party will use it only for the purposes of these terms, protect it with reasonable care, and not disclose it except to staff and advisers who need it and are bound to keep it confidential, or where the law requires disclosure.

14. Availability and changes to RRIDA

In short: we work to keep RRIDA running and we keep improving it.

We aim to keep RRIDA available at all times, but we do not promise uninterrupted service. We may carry out maintenance, and we may add, change or remove features. If a change materially reduces what paying customers receive, we will give reasonable notice by email.

Features marked as beta, preview or similar are offered as they are, for you to try, and may change or end at any time.

15. Warranties and liability

In short: we provide RRIDA with care, but without guarantees. Our liability is limited as far as the law allows.

RRIDA is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not promise that RRIDA will meet your needs, be free of errors, or produce any particular result for your team.

To the fullest extent the law allows, our total liability for all claims connected with RRIDA or these terms is limited to the greater of (a) the amount you paid us for RRIDA in the 12 months before the event giving rise to the claim, and (b) US$100. We are not liable for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, goodwill or data.

Nothing in these terms limits liability that cannot be limited by law, including liability for fraud, wilful misconduct or gross negligence.

16. Your responsibility to us

In short: if your misuse of RRIDA causes a claim against us, you cover it.

You will defend and indemnify Clover ERA Inc. against third-party claims, and related costs, that arise from your breach of sections 6, 7, 9 or 10, or from your breach of employment, privacy or other law in how you use RRIDA with your team.

17. Ending this agreement

In short: you can leave at any time. We can end things if you break these terms or don't pay.

You may close your account at any time in the product or by emailing us. We may suspend or end your access if you breach these terms, if payment is overdue, or if continuing to provide RRIDA to you would expose us to legal or regulatory risk.

When your account ends, your access stops. For 30 days after a paid subscription ends you may ask us for a copy of your account data. We then delete or anonymise your data on the schedule in the Privacy Policy. Aggregated data that identifies no person and no company is kept for statistical and research purposes, as section 11 describes. Sections 7, 9, 11, 12, 13, 15, 16 and 18 continue after the agreement ends.

18. Law and disputes

In short: Delaware law applies. Talk to us first. Your local mandatory rights are unaffected.

These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law rules.

Before starting any formal claim, each of us will give the other written notice and 30 days to resolve the matter.

If you are in the United States, unresolved disputes will be decided by binding arbitration in Wilmington, Delaware, under the Commercial Arbitration Rules of the American Arbitration Association. Claims may be brought only on an individual basis and not as part of a class or representative action. Either of us may go to court to seek an injunction to protect intellectual property or confidential information.

If you are outside the United States, the courts of Delaware have non-exclusive jurisdiction. Where the law of your country gives you rights that cannot be removed by contract, including the right to bring a claim in your local courts, you keep those rights.

19. Changes to these terms

In short: we'll tell you before changes that matter take effect.

We may update these terms as RRIDA develops. We will email paying customers at least 30 days before a material change takes effect. If you do not accept the change, you may cancel before it applies. The date at the top of this page shows the latest version. Earlier versions are available on request.

20. General

These terms, the Privacy Policy and any Data Processing Addendum are the whole agreement between us about RRIDA. If part of these terms is found unenforceable, the rest remains in force. If we do not enforce a term, we have not waived it. You may not assign this agreement without our written consent. We may assign it to a successor to our business, and we will tell you if we do. Neither of us is liable for failure caused by events beyond reasonable control. We will send notices to the email address on your account. Send notices to us at the address below.

21. Contact

Clover ERA Inc.
1201 North Market Street, Suite 111-M77
Wilmington, DE 19801, USA

Email: [email protected]